LIVE ONLINE PRIVATE SPANISH LESSONS
TERMS OF THE SERVICE
On one hand idiomax.net ®, and on the other hand the user, both agree hereby the terms and conditions that will govern the benefit of this service of private online spanish lessons, summarized in the following points:
1 - The submission by the user to idiomax.net® of the "lesson requesting form", means the user accepts all these terms.
2 - The service is based on the direct communication between the user and teacher via free VOIP software that allows the communication from pc to pc. This service can be "windows live messenger" or "Skype" , as the user choices. The user must have installed this VOIP software in the pc that will receive the lessons, being familiarized with its handling and operation. Nonfulfillment by the user of this condition won't be responsibility of idiomax.net®.
3 - The user must be also familiarized with the handling and operation of Windows, as well as the Internet browsers (Windows Internet Explorer, Mozilla Firefox...) and the e-mail software tools. Nonfulfillment by the user of this condition won't be responsibility of idiomax.net®.
4 - The schedules of the lessons will be agreed according to the time zone where the user is, and according to idiomax.net® availability. The acceptance by the user of the agreed scheduled lessons program, means the user´s commitment to accomplish with it.
5 - idiomax.net ® will elaborate a schedule program of classes with the total of lessons that the user wants to take, being its execution respected insofar as possible. Each lesson lasts 50 minutes.
Not attendances or cancellations of a programmed lesson by the student must be warned at least 24 hours before. Otherwise, the corresponding charge will be effective.
In the case that some scheduled lesson could fail due to the user´s attributable causes (*1), idiomax.net® will try to postpone the fail lesson according to the teachers availability, making all the best in order to the user don´t lose any paid lesson, but idiomax.net® can not guarantee it.
The scheduled lessons that could fail due to user´s attributable causes will not be refunded.
6 - in the case that some lesson could fail due to idiomax.net® attributable causes (*2), the user will be able to take one of the following choices
a) To postpone the lesson
b) To be refunded for the amount of the fail lesson (*3)
The user will communicate to idiomax.net® by e-mail the taken option within the 6 hours after the failed lesson. If the user do not communicate to idiomax.net® his choice in term, idiomax.net® will allow the recovery of the fail lesson, but not the money refund.
(1 *) they are considered attributable causes to the user the following ones:
a) - not to be connected and identified accurately by means of the agreed VOIP service at the scheduled day and time or to do that being delayed more than fifteen minutes for any reason.
b) - Shortcomings or interruptions in the connection due to attributable causes to the supplier of the user's Internet service connection.
c) - Any problem about hardware or software in the user's Pc,.
(2 *) they are considered attributable causes to idiomax.net® the following ones:
a) - not to be connected and identified accurately by means of the agreed VOIP service at the scheduled day and time or to do that being delayed more than fifteen minutes for any reason.
b) - Shortcomings or interruptions in the connection due to attributable causes to the supplier of the teacher's Internet service connection.
c) - Any problem about hardware or software in the teacher's Pc,.
(*3) idiomax.net® will refund money only in the case that some lesson could fail due to causes attributable to idiomax.net® In that case, the user must be registered as Paypal user in order to be refunded because idiomax.net® only refunds by means of Paypal. More information about these transactions in http://www.paypal.com
7 -The first lesson is a free demo. lasting not more than 30 minutes, and having the following goals:
- Let the teacher and the user meet and introduce each other.
- Let the teacher evaluate the user´s Spanish level in order to elaborate the lessons program
- Let the teacher test the user´s knowledge level about the needed software for the development of the lessons (Windows, e-mail, Internet browser, Skype, Windows Live…) In the case that idiomax.net® consider that the user have not an accurate knowledge about the use of any of the mentioned tools, idiomax.net® can refuse to give the lessons .
- Let the user test the quality of teaching and the good operation of the system, In order to decide its continuity as student.
8 - The purchase of lessons by the user after the first free lesson means that the user is satisfied with the service, with the teacher and with the teaching system. The user can buy from1 to 20 lessons each time. Each lesson lasts 50 minutes.
9 - Payments must be made in advance. Idiomax.net® will not give any lesson that will have not previously paid by the user. Payment should be made at least 24 hours before the next lesson. Payments are valid only for 45 days. Therefore, the schedules must keep in mind this term and the lessons should be taken inside this term or they will get lost.
10 - After each class, the user will receive by e-mail or online a report with the history of payments as well as received and remaining lessons. If the user feels satisfied with the service and he/she wants to continue studying with idiomax.net®, he/she can buy more time of lessons as much often as he/she wants. However, schedules availability must be confirmed before by Idiomax.net®.
11 - Payments are made inside Paypal´s web site by means of credit cards or Paypal Account. It is completely safe, being Paypal who provide the security required in this type of transactions.
12 - Each lesson means the total acceptance of previous lessons by the user, The fact of taking new lessons (independently of the payments that the user have made) is a proof of satisfaction with the service, with the teacher and with the teaching system.
Any complain can be made by the user to idiomax.net® by writing to the following e-mail address: info@idiomax.net
13 - Everything that will be written during the lessons will be recorded by the teacher in Skype or Windows Live conversations records, for two reasons:
- As a didactic tool resource.
- As a proof that the lesson has been given.
idiomax.net® won't use this recordings for other purposes and The user authorizes the teacher to record the lessons
14 - The e-mail is the way of communication between idiomax.net® and the user for everything related to this service. The e-mail address to be used by the user for this purpose is info@idiomax.net
Please read the "F.A.Q.s" chapter to clarify other common related questions
VERSION EN ESPAÑOL