Q.- If I take the first free lesson... Is there any obligation?
A. - Absolutely not.

Q - I don't speak Spanish at all, how does the teacher communicate with me?
A - Our teachers speak English, but don't worry, You are going to be able to speak spanish very soon.

Q. - What about my spanish level? is it going to be evaluated?
A. - Of course. The teacher evaluates the student´s level in the first free lesson in order to make a personalized program for the classes.

Q.- How are your courses structured ?
A.- We structure our courses according to the European standard which is:

Q.- Do you provide some accreditation or academic diploma?
A.- We aim to give you the skills and confidence to pass any examinations you might wish to take at other accreditted institutions.

Q.- Do the teachers provide didactic tools?
A.- Yes, our professors provide the necessary didactic tools. Everything is included in the lessons price.

Q.- When I connect with the teacher, how does he know it´s me and not another person? And vica-versa?
A.- The ID.(user name) that you give us for "Windows Live" or "Skype" is what identifies you. In the same way, the ID. (user name) that we give you for "Windows Live" or "Skype" is what identifies the teacher. Our professors give the lessons to the person who logs-in under the correct ID at the scheduled time. It is the responsibility of each student to keep their personal ID safe..

Q.- I don't understand the payment procedure. I mean... Why not to pay in your web site instead of Paypal web site?
A. - The payment procedure is simple. You ask us for buying lessons -you ask for it to the teacher or you submit the contact form- and you will receive immediately a payment request by e-mail. You just need to have your credit card on hand and to follow the instructions on your screen, in the same way that any other purchase through internet. It is easy! ... And about the second question: "Why not to pay in your web site instead of Paypal web site?", Well, that´s for security reasons, since "Paypal.com" provides the most advanced security systems about e-commerce. Besides, the fact of being a "verified Paypal user" is a warranty for both buyer and seller.
Idiomax.net® is "verified Paypal user"

Q.- Must I pay every time that I want to take one lesson?
A. - No, you can buy lessons starting from 3 hours up to 20 hours. The lessons you buy are given according to your personal scheduled program of classes. Please remember that every lesson can last from 30 minutes up to 90 minutes (as maximum).

Q. - Why should I buy more than 3 hours of lessons every time I pay ?
A. The more lessons the student buys, it is much better in order to schedule its personal program. That is "lessons booking " and no one else can occupy your time.

Q.- What happen when one lesson cannot be given or it is interrupted?
A. - That is explained in "terms and conditions of the service" whose acceptance by the student is obligated before taking the first lesson. When it is idiomax.net fault, the fail lesson could be postponed. Refund is an option too. When it is student fault, the fail lesson could be postponed depending of the teacher´s agenda. Please read the points 5th and 6th of the mentioned "terms and conditions".

Q.- What happen if I can´t take some lesson that I have paid?
A.- In this case, the teacher will do his best effort in order to postpone the lesson according to your personal scheduled program, but we can´t guarantee this point. Please remember that payments are valid only during 45 days. The personal scheduled programs are made according to this point and consequently, the lessons have to be taken within this term. Otherwise the possibility to take the lessons get lost.

Q.- Can I change the programmed schedule?
A.- Yes, you can, but it depends on the teacher´s agenda readiness.
It is very important to fulfill the personal scheduled program that idiomax.net arranges with the student at the beginning of the lessons. Please keep in mind that our teachers assist other students and they may have complete their agendas.